Category Archives: Customer service

How to use Tweetdeck – manage the conversation

Posted on March 6, 2012 by Ralph Savage

TWEETDECK HELPS YOU filter out all the noise on twitter by organising the things you are interested in into columns. Imagine you follow 500 twitter accounts; they talk about all sorts and your stream is just updating too quickly so … Continue reading →

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The Co-operative’s family law gamble

Posted on November 4, 2011 by Ralph Savage

The Co-operative Legal Services has frequently stolen the limelight with its drip-drip strategy of announcing new high street plans. Its latest move to bring family law to the masses has been broadly supported but evidence from the 2011 Legal Services … Continue reading →

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In strangers we trust

Posted on October 28, 2011 by Ralph Savage

Law firms should regularly review their online presence Virgin Media has a policy of responding to anyone who mentions the company online. Complain about BT broadband on Twitter you’ll receive an almost instance response from a @btcare super agent – … Continue reading →

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